Introduction to Incident Management
In this course, you learn about managing incidents by working through a hands-on example with Datadog Incident Management. You also learn how to use Slack to effectively communicate incident status to your team.
In every production environment, it is inevitable that incidents will occur requiring resources to resolve and get your service back to full operating capacity. How your team organizes this response is critical to reducing your Mean Time To Resolution (MTTR).
Datadog Incident Management provides a way to manage your team's incidents in a central location alongside your data sources. Within Datadog, you're able to declare incidents in response to several stimuli, investigate the issue, communicate with your team, and remediate the incident, all without switching context.
In this course, you'll learn the ins and outs of managing incidents, work through a hands-on example with Datadog Incident Management, and learn how to effectively use Slack to communicate incident status to your team.
This course is designed for anyone interested in Datadog Incident Management.
The prerequisites for this course are the following:
In order to complete the course, you will need:
Introduction
Introduction to Incident Management
Process for Addressing an Incident
Lab: Incident Management
Communicating with Slack During an Incident
Summary
Feedback Survey